Refund, Return, Exchange and Cancellation Policy

Kalpamrutha Swadeshi Living 

Last Updated: June 2026

At Kalpamrutha Swadeshi Living, we aim to provide pure, traditional and conscious products with care and transparency. Since our product range includes food products, oils, handmade soaps, personal care items, clothing, accessories, handcrafts and gift hampers, return and refund eligibility may vary depending on the product category and condition.

Please read this policy carefully before placing an order.

1. Order Cancellation

Customers may request cancellation of an order by contacting us through WhatsApp or email.

Cancellation requests may be accepted only if the order has not been packed, dispatched, customised or processed for shipment.

Once an order has been packed, dispatched or handed over to the courier partner, cancellation may not be possible. In such cases, the order will be treated as shipped and will be subject to our return/exchange rules, if applicable.

Cancellation Window

  • Standard orders: Cancellation may be requested within 24 hours of placing the order, provided the order has not been packed or dispatched.
  • Same-day dispatch orders: Cancellation may not be possible once processing has started.
  • Custom hampers, bulk orders, corporate gifts, wedding return gifts or personalised orders: Cancellation may not be possible once confirmed, customised, packed or production/procurement has started.

How to Request Cancellation

To request cancellation, contact us with:

  • Order number
  • Name and registered phone number
  • Reason for cancellation
  • Payment details, if requested for verification

WhatsApp: +91 94807 42200
Email: kalpamrutha22@gmail.com

2. Cancellation by Kalpamrutha

Kalpamrutha reserves the right to cancel an order in certain situations, including:

  • Product out of stock
  • Pricing or listing error
  • Payment failure or suspected fraudulent transaction
  • Incorrect or incomplete delivery address
  • Courier service not available for the delivery location
  • Bulk order verification not completed
  • Operational or unavoidable circumstances

If a prepaid order is cancelled by Kalpamrutha, the eligible amount will be refunded to the original payment method.

3. Return Eligibility

We accept return or replacement requests only in genuine cases such as:

  • Damaged product received
  • Broken product received
  • Leaked product received
  • Wrong product delivered
  • Missing item from order
  • Expired product received
  • Product unfit for use upon arrival
  • Manufacturing defect, where applicable

Customers must report such issues within 48 hours of delivery.

Requests raised after 48 hours may not be accepted, unless required under applicable law or approved at Kalpamrutha’s discretion.

4. Proof Required for Return / Replacement

To help us verify the issue, customers must provide:

  • Order number
  • Clear photos of the product
  • Clear photos of outer packaging and inner packaging
  • Unboxing video, especially for damaged, broken, leaked or missing products
  • Photo of invoice/order label, if available
  • Brief description of the issue

Please share these details through WhatsApp or email.

WhatsApp: +91 94807 42200
Email: kalpamrutha22@gmail.com

5. Category-Wise Return Rules

a. Food, Oils, Snacks, Powders and Beverages

Due to food safety and hygiene reasons, food products, oils, snacks, powders and beverages are not returnable once opened, used, consumed or tampered with.

Return or replacement may be considered only if:

  • Product is damaged, leaked or broken during delivery
  • Wrong product is delivered
  • Product is expired upon arrival
  • Product is unfit for use at the time of delivery

b. Handmade Soaps, Bath and Personal Care Products

Due to hygiene reasons, soaps, bath products, personal care products, grooming items and oral care products are not returnable once opened, used or tampered with.

Return or replacement may be considered only if:

  • Wrong item is delivered
  • Product is damaged during delivery
  • Product has a visible defect upon arrival
  • Product is unusable at the time of delivery

c. Clothing, Sarees, Textiles, Towels and Home Linen

Clothing, sarees, textiles, towels and home linen may be eligible for return or exchange only if:

  • Product is unused
  • Product is unwashed
  • Product is undamaged
  • Tags and labels are intact
  • Original packaging is available
  • Request is raised within the eligible timeline

Return or exchange may not be accepted if the product is washed, worn, altered, damaged, stained, perfumed or used.

d. Accessories, Jewellery, Bags and Pouches

Accessories, jewellery, bags and pouches may be eligible for return or replacement only if:

  • Wrong item is delivered
  • Product is damaged during delivery
  • Product has a manufacturing defect upon arrival

For hygiene and handling reasons, jewellery and personal accessories may not be returnable after use.

e. Eco Home, Handcrafts, Toys and Home Products

Eco home products, handcrafts, toys and home products may be eligible for return or replacement if:

  • Product is damaged during delivery
  • Wrong product is delivered
  • Product has a manufacturing defect upon arrival

Natural, handmade, hand-painted, artisan-made or handloom products may have minor variations in colour, texture, shape, finish or size. Such variations are part of the product’s handmade/natural character and will not be considered defects.

f. Gift Hampers, Custom Hampers, Corporate Gifts and Wedding Return Gifts

Gift hampers, customised hampers, corporate gifts, wedding return gifts, personalised products and bulk orders are generally not returnable or cancellable once confirmed, customised, packed or dispatched.

Replacement may be considered only in case of:

  • Wrong item supplied
  • Damaged product received
  • Missing item from hamper
  • Product unfit for use upon arrival

6. Non-Returnable Items

The following items are generally not eligible for return:

  • Opened, used, washed or consumed products
  • Food products after opening
  • Oils after opening or use
  • Soaps and personal care products after opening or use
  • Oral care and grooming items after opening or use
  • Jewellery and hygiene-sensitive accessories after use
  • Products damaged due to customer handling
  • Products without original packaging, tags or labels, wherever applicable
  • Customised, personalised, bulk, corporate or wedding return gift orders
  • Sale, clearance or special promotion items, unless damaged, defective or wrongly delivered
  • Products returned without approval from Kalpamrutha

7. Exchange Policy

Eligible products may be exchanged subject to:

  • Product condition
  • Stock availability
  • Product category
  • Approval by Kalpamrutha
  • Timely reporting of the issue

If the same product is not available, we may offer:

  • Replacement with another product of similar value
  • Store credit, if enabled
  • Refund, if approved

8. Refund Policy

Refunds will be processed only after the return/refund request is reviewed and approved.

Approved refunds may be processed to:

  • Original payment method
  • Store credit, if enabled
  • Other approved method, depending on the case

For prepaid orders, refunds will generally be processed through the original payment source.

Razorpay documentation states that normal refunds can take around 5–7 working days, while bank/card processing may sometimes take 7–10 business days for the amount to reflect in the customer’s account, depending on the payment mode and banking partner.

9. Shipping Charges and Deductions

Shipping charges may be non-refundable unless the return is due to Kalpamrutha’s error, such as wrong product, damaged product or defective product delivered.

If any payment gateway charges, reverse pickup charges, packaging charges or other actual charges are applicable, they may be handled as per the payment gateway, courier partner and order-specific situation.

No unfair cancellation charges will be imposed on customers unless permitted under applicable law and clearly disclosed.

10. Reverse Pickup / Return Shipping

Where reverse pickup is available, Kalpamrutha may arrange pickup through its courier/logistics partner.

If reverse pickup is not available for the customer’s pin code, the customer may be requested to ship the product back to the address shared by Kalpamrutha after approval.

Return shipping rules may vary depending on:

  • Product category
  • Reason for return
  • Customer location
  • Courier service availability
  • Order value

Products sent back without prior approval may not be accepted.

11. Damaged, Broken or Leaked Products

If you receive a damaged, broken or leaked product, please contact us within 48 hours of delivery with:

  • Order number
  • Photos of the damaged product
  • Photos of packaging
  • Unboxing video
  • Description of the issue

After verification, Kalpamrutha may offer replacement, refund or another suitable resolution.

12. Missing Items

If any item is missing from your order or gift hamper, please report it within 48 hours of delivery with an unboxing video and order details.

After verification, we may ship the missing item, offer replacement, provide store credit or process refund for the missing item, depending on the case.

13. Refund for Failed Payments / Duplicate Payments

If your payment is deducted but the order is not confirmed, please contact us with payment proof.

In most cases, failed or duplicate payments are automatically reversed by the payment gateway or bank. If the payment is successfully received by Kalpamrutha, we will verify and initiate the eligible refund.

14. Mode and Timeline of Refund

Once approved, refunds are generally initiated within 7–10 business days from the date of approval or receipt/verification of returned product, depending on the case.

After the refund is initiated, the time taken for the amount to reflect in your account may depend on your bank, card issuer, UPI provider, wallet or payment gateway.

15. How to Raise a Return, Refund, Exchange or Cancellation Request

Please contact us through WhatsApp or email with the following details:

  • Order number
  • Customer name
  • Registered phone number
  • Product name
  • Issue description
  • Photos/videos, wherever applicable
  • Preferred resolution: refund, replacement or exchange

WhatsApp: +91 94807 42200
Email: kalpamrutha22@gmail.com

16. Final Decision

Kalpamrutha will review each request based on product category, product condition, proof submitted, delivery timeline and applicable policy.

Kalpamrutha reserves the right to approve, reject or offer an alternative resolution for any return, refund, exchange or cancellation request, subject to applicable law.

17. Contact Us

For any questions regarding this Refund, Return, Exchange and Cancellation Policy, please contact:

Kalpamrutha Swadeshi Living
Kalpamrutha Food and Beverages Pvt. Ltd.
Near Muniyur Gate, NH 150A,
Turuvekere Taluk, Tumakuru – 572227,
Karnataka, India

Email: kalpamrutha22@gmail.com
Phone / WhatsApp: +91 94807 42200

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