Privacy Policy
Privacy Policy
Kalpamrutha Swadeshi Living
Last Updated: June 2026
Kalpamrutha Swadeshi Living (“Kalpamrutha”, “we”, “our” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, share and safeguard your information when you visit our website, create an account, place an order, contact us, subscribe to updates, join our WhatsApp/email community, or interact with Kalpamrutha through our online and offline channels.
By using our website or sharing your information with us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
a. Personal and Contact Information
- Name
- Mobile number
- Email address
- Billing and delivery address
- Pin code and location details provided for delivery
- Customer support communication details
b. Order and Transaction Information
- Products ordered
- Order value
- Payment status
- Invoice details
- Shipping and delivery details
- Return, exchange, cancellation or refund requests
c. Account Information
If you create an account on our website, we may collect and store:
- Login details
- Saved addresses
- Order history
- Wishlist information
- Profile preferences
If Google login, mobile OTP login or similar login services are enabled, authentication may be handled through trusted third-party service providers.
d. Payment Information
Payments on our website may be processed through secure payment gateway partners such as Razorpay or other authorised payment service providers. We do not store complete debit card, credit card, UPI PIN, CVV or net banking password details on our servers.
e. Communication and Subscription Information
When you subscribe to our updates, contact us, join our WhatsApp community, or opt in to receive promotional communication, we may collect:
- Name
- Mobile number
- Email address
- Communication preferences
- WhatsApp or email subscription status
e. Technical and Usage Information
When you visit our website, certain information may be collected automatically, such as:
- Device type
- Browser type
- IP address
- Pages visited
- Time spent on the website
- Referring website/source
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your information for the following purposes:
- To process, confirm and deliver your orders
- To send order confirmations, invoices, shipping updates and delivery notifications
- To provide customer support and respond to queries, complaints or feedback
- To process cancellations, returns, exchanges and refunds
- To maintain your customer account, saved addresses, wishlist and order history
- To improve our website, product range, services and customer experience
- To send product updates, offers, festival hampers, new launches and Swadeshi living updates, only where you have opted in
- To manage WhatsApp, email or community updates
- To prevent fraud, misuse, unauthorised transactions or security incidents
- To comply with applicable laws, regulations, accounting requirements and legal obligations
3. Sharing of Information
We do not sell or rent your personal information.
We may share your information only where necessary with:
- Payment gateway partners for secure payment processing
- Courier, logistics and delivery partners for order delivery
- Website hosting, IT, analytics and technical support providers
- Email, SMS or WhatsApp communication service providers
- Professional advisors, auditors or legal consultants, if required
- Government, regulatory or legal authorities, where required under applicable law
Such sharing is limited to the purpose for which the information is required.
4. Payment Security
We do not sell or rent your personal information.
We may share your information only where necessary with:
- Payment gateway partners for secure payment processing
- Courier, logistics and delivery partners for order delivery
- Website hosting, IT, analytics and technical support providers
- Email, SMS or WhatsApp communication service providers
- Professional advisors, auditors or legal consultants, if required
- Government, regulatory or legal authorities, where required under applicable law
Such sharing is limited to the purpose for which the information is required.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, analyse website performance and understand customer behaviour.
Cookies may be used for:
- Website functionality
- Cart and login experience
- Analytics and performance improvement
- Personalised browsing experience
- Marketing or retargeting, if enabled in future
You can disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
6. Marketing, WhatsApp and Email Updates
If you choose to subscribe to Kalpamrutha updates, we may send you information about:
- New product launches
- Offers and discounts
- Festival hampers
- Swadeshi living tips
- Wellness and lifestyle content
- Store updates and community announcements
You may opt out of promotional emails, SMS or WhatsApp updates at any time by using the unsubscribe option, replying with an opt-out request, or contacting us directly.
Even if you opt out of promotional communication, we may still send important transactional messages relating to your orders, payments, deliveries or support requests.
7. Data Retention
We retain your personal information only for as long as necessary for the purposes mentioned in this Privacy Policy, including order processing, customer service, legal, tax, accounting, fraud prevention and business record requirements.
If you request deletion of your personal data, we will process such request subject to applicable legal, tax, accounting and operational requirements.
8. Your Rights
Subject to applicable law, you may request to:
- Access the personal information we hold about you
- Correct or update inaccurate information
- Delete your personal information, where applicable
- Withdraw consent for promotional communication
- Opt out of email, SMS or WhatsApp marketing updates
- Raise a privacy-related complaint or concern
To exercise these rights, please contact us using the details provided below.
9. Children’s Privacy
Our website is intended for use by adults and general customers. We do not knowingly collect personal information directly from children without appropriate parental or guardian consent. If you believe that a child has shared personal information with us without appropriate consent, please contact us so that we can take necessary action.
10. Data Security
We take reasonable and appropriate measures to protect your personal information from unauthorised access, misuse, loss, alteration or disclosure.
However, no method of data transmission over the internet or electronic storage is completely secure. While we make efforts to protect your information, we cannot guarantee absolute security.
11. Third-Party Links
Our website may contain links to third-party websites, payment gateways, courier tracking pages, social media platforms or WhatsApp community links. We are not responsible for the privacy practices, content or security of such third-party websites or platforms. Customers are advised to review the privacy policies of those third parties before sharing information.
12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, legal requirements or business practices. The updated version will be posted on this page with the revised “Last Updated” date.
Continued use of our website after changes are posted will be considered acceptance of the updated Privacy Policy.
13. Contact Us
For any privacy-related questions, corrections, deletion requests, consent withdrawal, complaints or concerns, you may contact us at:
Kalpamrutha Swadeshi Living
Kalpamrutha Food and Beverages Pvt. Ltd.
Near Muniyur Gate, NH 150A,
Turuvekere Taluk, Tumakuru – 572227,
Karnataka, India
Email: kalpamrutha22@gmail.com
Phone / WhatsApp: +91 94807 42200
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