You agree to use this website only for lawful purposes and in a manner that does not harm Kalpamrutha, other users, website functionality or business operations.

You must not:

• Use the website for fraudulent or unlawful activity
• Attempt unauthorised access to website systems
• Copy, reproduce or misuse website content, images, product descriptions or branding
• Upload harmful code, spam or misleading information
• Misuse offers, coupon codes, referral benefits or promotional campaigns
• Provide false, incomplete or misleading order information

We reserve the right to restrict, suspend or terminate access to the website if misuse is suspected.

Customers may be allowed to create an account using email, mobile number, Google login, OTP login or other available methods.

You are responsible for maintaining the confidentiality of your login details, OTPs and account activity. Kalpamrutha will not be responsible for losses arising from unauthorised access caused by negligence, sharing of OTPs, weak passwords or misuse of your account.

You must ensure that your name, phone number, email address, delivery address and other account details are accurate and updated.

We make reasonable efforts to display accurate product information, images, descriptions, ingredients, materials, sizes, prices and availability.

However, please note:

• Product images are for representation purposes and actual products may vary slightly.
• Handmade, handloom, natural and artisan products may have slight variations in colour, texture, finish, fragrance, size, weight or design.
• Such natural or handmade variations are not considered defects.
• Packaging, labels and product presentation may change from time to time.
• Product availability may vary depending on stock, location and sourcing.

Customers are advised to read product descriptions, usage instructions, ingredient/material details, size charts and care instructions before placing an order.

Kalpamrutha may sell products across several categories, including but not limited to:

• Food products, oils, millets, spices, snacks and natural foods
• Handmade soaps, bath, body, face, hair and oral care products
• Eco-friendly home and living products
• Clothing, sarees, textiles, towels and home linen
• Accessories, jewellery, bags, pouches and travel essentials
• Handcrafts, toys, décor, puja essentials and artisan products
• Gift hampers, corporate gifts, wedding return gifts and customised gifts

Food, personal care and wellness products should be used as per the instructions provided. Any information on the website is intended for general product awareness and should not be treated as medical, health, therapeutic or professional advice.

Customers with allergies, skin sensitivity, medical conditions, pregnancy-related concerns or special dietary restrictions should review ingredients carefully and consult a qualified professional if required before use.

All prices displayed on the website are in Indian Rupees (INR), unless stated otherwise.

Prices may include applicable taxes unless separately mentioned. Shipping charges, handling charges, customisation charges or other applicable charges may be added at checkout.

Kalpamrutha reserves the right to change product prices, offers, discounts, shipping charges and availability at any time without prior notice.

In case of a genuine pricing error, technical error or incorrect product listing, Kalpamrutha reserves the right to cancel or modify the order and inform the customer.

Payments may be processed through secure payment gateway partners such as Razorpay or other authorised payment service providers.

Depending on availability, payment options may include:

• UPI
• Credit cards
• Debit cards
• Net banking
• Wallets
• Other payment modes enabled on the website

Razorpay states that it supports multiple payment modes including cards, net banking, UPI and wallets, and also refers to PCI DSS Level 1 compliance for transaction security. Kalpamrutha does not store complete card numbers, CVV, UPI PINs or net banking passwords on its own servers.

Customers must not share OTPs, UPI PINs, card details, passwords or banking credentials with anyone claiming to represent Kalpamrutha.

An order is considered placed only after successful payment confirmation or successful order creation through an approved payment method or order mode.

After placing an order, customers may receive confirmation through email, SMS, WhatsApp or website notification, depending on the available system.

Kalpamrutha reserves the right to accept, reject, cancel or hold an order in cases including but not limited to:

• Stock unavailability
• Pricing or listing error
• Payment failure
• Incorrect delivery address
• Suspected fraud or misuse
• Delivery restriction
• Bulk order verification
• Technical error

Orders are generally dispatched within the timeline mentioned on the website or product page. Standard dispatch may take 3–5 business days, unless otherwise specified.

Delivery timelines depend on customer location, courier partner, product availability, order volume, festivals, weather conditions, transport disruptions or other external factors.

Kalpamrutha is not responsible for delays caused by courier partners, incorrect customer address, customer unavailability, natural events, strikes, government restrictions or other circumstances beyond our reasonable control.

Customers should refer to our Shipping & Delivery Policy for complete details.

Cancellation requests may be accepted only before the order is dispatched, unless otherwise mentioned.

Orders that are already shipped, customised, made-to-order, bulk, corporate, wedding return gift or personalised may not be eligible for cancellation.

Kalpamrutha may cancel an order due to stock unavailability, payment issue, pricing error, courier limitation, suspected fraud or any operational reason. In such cases, eligible refunds will be processed as per our applicable policies.

Customers should refer to our Cancellation Policy for complete details.

Returns, exchanges and refunds are subject to the product category and condition of the product.

Due to hygiene, food safety and product integrity reasons, certain products may not be returnable once opened, used, washed, damaged, altered or consumed.

Examples of products that may have restricted return eligibility include:

• Food products, oils, snacks, powders and beverages
• Soaps, personal care and grooming products
• Jewellery and hygiene-sensitive accessories
• Custom hampers and personalised gifts
• Bulk orders and made-to-order products

Products such as clothing, textiles, home linen and selected home products may be eligible for return or exchange only if unused, unwashed, undamaged, with original tags, labels and packaging intact.

Damaged, leaked, defective, expired or wrong products must be reported within the timeline mentioned in our Return, Exchange & Refund Policy, along with clear photos/videos of the product, outer packaging and invoice/order details.

Please refer to our Return, Exchange & Refund Policy for full category-wise rules.

Kalpamrutha may offer discounts, coupons, gift cards, reward benefits, referral offers, festival offers or promotional campaigns from time to time.

Such offers may be subject to:

• Validity period
• Minimum order value
• Category or product exclusions
• Single-use restrictions
• Non-transferability
• Stock availability
• Website terms and offer-specific conditions

Kalpamrutha reserves the right to modify, withdraw, cancel or refuse any offer in case of misuse, fraud, technical error or business requirement.

Gift cards, gift hampers, corporate gifts, wedding return gifts and custom orders may be subject to separate terms.

Customised, bulk, corporate, wedding, festival and made-to-order products may require advance payment, longer processing time, confirmation of design/content and separate cancellation or refund conditions.

Gift cards, if introduced, may have validity, usage restrictions and non-refundable terms as mentioned on the gift card page.

Customers are responsible for following product care instructions provided on product pages, tags, packaging or care guide pages.

Examples:

• Wood-pressed oils should be stored in a cool, dry place away from direct sunlight.
• Handmade soaps should be kept dry between uses.
• Bamboo and natural products should be washed and dried properly as instructed.
• Handloom, khadi, sarees, fabrics and home linen should be washed or dry-cleaned as per care instructions.
• Jewellery and accessories should be kept away from water, perfume and chemicals.

Kalpamrutha will not be responsible for damage caused by improper use, storage, washing, handling or care.

Customers may be allowed to submit reviews, ratings, photos, testimonials, feedback or comments.

By submitting such content, you grant Kalpamrutha permission to use, display, publish or share it for website, marketing, social media, promotional and business purposes, subject to applicable law.

You agree not to submit content that is false, offensive, defamatory, abusive, misleading, obscene, unlawful, promotional spam or infringing on third-party rights.

Kalpamrutha reserves the right to moderate, edit, remove or refuse user-submitted content.

If the website includes a “Sell With Us” or vendor partnership section, manufacturers, artisans, self-help groups, farmers, women entrepreneurs and suppliers may submit product details for consideration.

Submission of a vendor enquiry does not guarantee selection, listing, purchase order, partnership or commercial agreement.

Kalpamrutha reserves the right to evaluate products based on quality, relevance, pricing, packaging, supply capacity, documentation, brand fit and business requirements.

All website content, including but not limited to the Kalpamrutha name, logo, brand identity, product images, website design, text, graphics, banners, icons, product descriptions, videos, packaging visuals and marketing content, belongs to Kalpamrutha or its authorised licensors.

You may not copy, reproduce, modify, distribute, use, sell, publish, upload, transmit or exploit any content from this website without prior written permission from Kalpamrutha.

Unauthorised use of the Kalpamrutha brand, logo, images or content may result in legal action.

The website may contain links to third-party platforms such as payment gateways, courier tracking pages, WhatsApp, social media pages, Google login, analytics tools or partner websites.

Kalpamrutha is not responsible for the content, security, privacy practices, availability or actions of third-party websites or services. Customers are encouraged to review the terms and policies of third-party platforms before using them.

Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, store, share and protect your personal information. Please read the Privacy Policy carefully.

India’s Digital Personal Data Protection Act, 2023 provides a framework for processing digital personal data and recognises both individual privacy rights and obligations on entities processing personal data, so Kalpamrutha’s privacy practices should be maintained through a separate Privacy Policy.

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To the maximum extent permitted by applicable law, Kalpamrutha shall not be liable for any indirect, incidental, special, consequential or punitive damages arising from the use of the website, products, services, delay, non-availability, data loss, unauthorised access or third-party service failure.

In any case, Kalpamrutha’s total liability shall not exceed the value of the product purchased by the customer in the relevant order, except where prohibited by law.

You agree to indemnify and hold Kalpamrutha, its directors, employees, representatives, partners and service providers harmless from any claims, losses, liabilities, damages, costs or expenses arising from:

• Misuse of the website
• Violation of these Terms
• Fraudulent activity
• Incorrect information provided by you
• Breach of applicable law
• Infringement of third-party rights
• Misuse of products after purchase

Kalpamrutha shall not be responsible for delay or failure in performance caused by events beyond reasonable control, including but not limited to natural disasters, floods, fire, strikes, transport disruption, courier delay, pandemic, government restrictions, internet failure, payment gateway downtime, supplier disruption or other unforeseen events.

For order-related queries, complaints, returns, refunds, privacy concerns or website issues, customers may contact us through the details below.

We will make reasonable efforts to respond and resolve concerns within a practical timeline based on the nature of the issue.

Kalpamrutha reserves the right to update, modify or replace these Terms at any time. The updated Terms will be posted on this page with the revised “Last Updated” date.

Continued use of the website after changes are posted will be considered acceptance of the updated Terms.

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, any disputes arising from these Terms, website use, orders or transactions shall be subject to the jurisdiction of competent courts in Bengaluru, Karnataka.