Frequently Asked Questions
Frequently Asked Questions
Kalpamrutha Swadeshi Living
Last Updated: June 2026
Welcome to the Kalpamrutha Swadeshi Living FAQ page. Here, we have answered common questions about our products, ordering process, payments, shipping, returns, gifting and customer support.
1. About Kalpamrutha
Kalpamrutha Swadeshi Living is a Swadeshi lifestyle and wellness brand offering pure, traditional and conscious products across food, bath, home & living, clothing, accessories, handcrafts and gifting.
We offer products such as wood-pressed oils, traditional oils, natural foods, handmade herbal soaps, bath and personal care products, eco-friendly home essentials, clothing, accessories, handcrafts, Channapatna toys, gift hampers and more.
Yes. Kalpamrutha is proudly built as a women-led startup with a vision to promote pure, traditional, conscious and Swadeshi living.
Kalpamrutha is based in Karnataka, India, and operates through Kalpamrutha Swadeshi Living / Kalpamrutha Swadeshi Mart initiatives.
2. Product Questions
Some of our products are handmade, traditionally processed, handloom-based, artisan-made or naturally sourced. Product details are mentioned on each product page.
Product images are for representation. Handmade, handloom, natural and artisan-made products may have slight variations in colour, texture, finish, size or appearance. These variations are part of their natural and handcrafted character.
Kalpamrutha wood-pressed coconut oil and groundnut oil are suitable for everyday Indian cooking. Please refer to each product page for usage details.
Yes, our handmade herbal soaps are designed for regular bathing use. Customers with sensitive skin may do a small patch test before regular use.
Product suitability may vary from person to person. Please read the product details and ingredients carefully. If you have sensitive skin, allergies or medical concerns, please consult a qualified professional before use.
Yes. Wherever applicable, product ingredients, materials, size, usage and care details will be mentioned on the product page.
3. Ordering
You can browse products on our website, select the desired product, choose the size or variant, add it to cart and complete checkout by entering delivery details and making payment.
Yes. Customers who need help placing an order can contact us on WhatsApp.
WhatsApp: +91 94807 42200
Order changes may be possible only before the order is packed or dispatched. Please contact us immediately with your order number.
After successful order placement, you may receive confirmation through email, SMS, WhatsApp or website notification, depending on the details provided during checkout.
Yes. We accept enquiries for bulk orders, corporate gifts, wedding return gifts, festival hampers and custom hampers. Please contact us with your quantity, budget, occasion and delivery location.
4. Payment
Depending on website availability, we may accept UPI, debit cards, credit cards, net banking, wallets and other online payment options through secure payment gateway partners.
Online payments are processed through authorised payment gateway partners. Please do not share OTP, UPI PIN, CVV, card details, passwords or banking credentials with anyone.
Cash on Delivery may be available only for selected pin codes, products or order values, if enabled on the website.
Please contact us with the payment screenshot, transaction reference number, registered mobile number and email ID. We will verify and assist you.
5. Shipping & Delivery
We aim to deliver across serviceable locations in India, subject to courier partner availability and product delivery restrictions.
Delivery timelines depend on your location. After dispatch, delivery may generally take 2–14 business days depending on the region, courier partner and serviceability.
Standard orders are usually dispatched within 3–5 business days after order confirmation. Custom hampers, bulk orders and handmade products may require additional time.
Once dispatched, tracking details may be shared through email, SMS, WhatsApp or your website account, depending on the system enabled. You can also contact us for tracking support.
Kalpamrutha is not responsible for failed or delayed delivery caused by incorrect or incomplete address details. Please contact us immediately if you notice an address error before dispatch.
6. Returns, Exchanges and Refunds
Returns are accepted only in eligible cases such as damaged product, wrong product, expired product, missing item, leakage or product unfit for use upon arrival.
Please report damaged, wrong, leaked, broken or missing products within 48 hours of delivery.
Please share your order number, clear product photos, packaging photos and unboxing video, especially for damaged, leaked, broken or missing products.
Food products, oils, soaps, personal care, oral care and grooming products are generally not returnable once opened, used or tampered with due to hygiene and safety reasons.
Clothing, sarees, textiles and home linen may be eligible for return or exchange only if unused, unwashed, undamaged, with original tags and packaging intact.
Approved refunds are generally initiated within 7–10 business days. The time taken for the amount to reflect in your account depends on the payment gateway and bank.
7. Gifts, Hampers and Bulk Orders
Yes. We offer gift hampers for festivals, housewarming, weddings, corporate gifting, return gifts and special occasions.
Custom hamper options may be available depending on product availability, budget, occasion and quantity.
Yes. We accept enquiries for corporate gifts, employee gifts, client hampers and festival gift boxes.
Yes. We can suggest suitable options for wedding return gifts such as soaps, potli bags, Channapatna toys, eco gifts, puja essentials and handmade products.
Minimum quantity may depend on the product category, customisation requirement and delivery timeline. Please contact us for details.
Approved refunds are generally initiated within 7–10 business days. The time taken for the amount to reflect in your account depends on the payment gateway and bank.
8. Product Care
Store oils in a cool, dry place away from direct sunlight. Keep the bottle tightly closed after use.
Keep handmade soaps dry between uses. Use a soap dish with proper drainage and avoid leaving the soap in standing water.
Wash gently and dry completely after use. Avoid soaking bamboo products for long periods unless the product instructions allow it.
Follow the care instructions mentioned on the product page or label. Many handloom, khadi and handmade textile products need gentle washing or dry cleaning.
Keep jewellery away from water, perfume, sweat and chemicals. Store separately in a dry place and wipe gently after use.
9. Account, Wishlist and Login
Depending on website settings, you may be able to order as a guest or create an account for easier future shopping.
An account may help you view order history, save addresses, manage wishlist, track orders and receive updates.
If enabled on the website, customers may be able to login using Google account, mobile OTP or email.
10. Sell With Us
Yes. Manufacturers, artisans, farmers, women entrepreneurs, self-help groups and responsible suppliers can contact us for possible collaboration.
We may consider products that match Kalpamrutha’s brand values: Swadeshi, natural, handmade, eco-friendly, traditional, quality-focused and useful for everyday living.
Please contact us with your product photos, price list, location, production capacity, business details and contact information.
11. Contact and Support
You can contact us through WhatsApp, phone or email.
WhatsApp / Phone: +91 94807 42200
Email: kalpamrutha22@gmail.com
Please provide your order number, registered mobile number, product name and issue details. For damaged or wrong products, please include photos/videos.
Support is generally available Monday to Saturday during business hours. Queries received outside working hours will be responded to on the next working day.
12. Important Note
Information provided on the website is for general product awareness only. Food, bath, wellness or personal care information should not be treated as medical, therapeutic or professional advice.
Customers should read product details carefully before purchase and use products as per instructions.
Leaves falling animation preview
20
7s
28px